Privacy Policy
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- Basic Registration Information: When you register an account on the service platform, we will collect your mobile phone number, email address, and other information to create an account for you, verify your identity, provide login services, and send important notifications (such as order information, account security reminders, etc.).
- Order Information: When you place an order to purchase products on the service platform, we will collect your name, delivery address, contact number, payment information, etc., so that we can arrange delivery for you, complete transaction settlement, and communicate with you about order-related matters when necessary.
- Browsing and Usage Information: To optimize your user experience and provide services that better meet your needs, we will collect your browsing records, search records, stay time, purchase preferences, and other information on the service platform. Such information is usually not directly associated with your personal identity, and we will use it for data analysis and service improvement after anonymization and desensitization.
- Device and Log Information: When you visit the service platform, we may collect information such as the model of the device you use, operating system, IP address, browser type, and access time to ensure the normal operation of the service, troubleshoot technical faults, and prevent network security risks.
II) Ways of Using Information- To provide you with products and services, including order processing, logistics and distribution, after-sales service, etc.
- To send you service-related notifications, such as order status updates, activity reminders, etc. (you can choose whether to receive marketing notifications through the settings function of the service platform).
- To optimize the functions and improve the content of the service platform, for example, to recommend suitable products according to your browsing and purchase preferences.
- To conduct data analysis and market research to help us understand user needs and enhance brand competitiveness.
- To comply with legal and regulatory requirements, or to use your information when necessary to protect the legitimate rights and interests of you, us, and third parties.
III. Storage and Protection of Information(I) Information Storage- Your personal information will be stored on our servers or the servers of entrusted third-party service providers, and the storage locations are mainly in China.
- We will determine a reasonable storage period according to the type and purpose of the information. After the storage period expires, we will delete, anonymize, or otherwise process your personal information, unless otherwise specified by laws and regulations.
(II) Information Protection- We adopt security technologies and measures that meet industry standards to protect your personal information, including data encryption, access permission control, security audit, etc., to prevent information from being accessed, used, disclosed, altered, or damaged without authorization.
- We conduct strict information security training for employees, clarify the permissions and responsibilities for information processing, and only allow authorized personnel to access your personal information within the necessary scope.
- Although we have taken strict protection measures, the Internet environment has certain uncertainties, and we cannot fully guarantee the absolute security of information. In case of information leakage or other security incidents, we will immediately take remedial measures and report to you and relevant departments in a timely manner in accordance with legal and regulatory requirements.
ourdogstore is a fashion clothing brand under ourdogstore.com. We are well aware of the importance of personal information to you and always put the protection of your privacy and personal information security first. To help you clearly understand how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy, we have formulated this privacy policy. Please read and understand this policy carefully before using our products and services.
I. Scope of Application
This privacy policy applies to our processing of your personal information when you obtain products or services through ourdogstore official website (www.ourdogstore.com), official customer service channels (including email customer@ourdogstore.com, phone ), and other service platforms related to us (hereinafter collectively referred to as "service platforms").
It should be specially noted that this policy does not apply to third-party platforms or services. When you jump to a third-party platform through our service platform, the collection and use of your information will be subject to the third party's privacy policy, and we shall not be liable for this. It is recommended that you carefully read the third party's privacy policy.
II. Collection and Use of Information
(I) Types of Information Collected
IV. Sharing and Disclosure of InformationWe promise not to sell your personal information to any third party. We may share or disclose your information in the following circumstances:- Share your information with third parties after obtaining your explicit consent.
- To provide products or services, share necessary information with our partners (such as logistics service providers, payment institutions, etc.), but we will require partners to abide by confidentiality obligations and use the information only within the authorized scope.
- Disclose your information in accordance with the provisions of laws and regulations, or the requirements of judicial organs or administrative departments.
- Disclose information when reasonably necessary to protect the legitimate rights and interests of you, us or third parties, such as dealing with fraud, security threats, etc.
V. Your RightsYou enjoy the following rights regarding your personal information:- Right to Query and Access: You can log in to the "Personal Center" of the service platform to query and access your registration information, order information, and other personal information. If you need to obtain more detailed information, you can contact our customer service team via email customer@ourdogstore.com or phone .
- Right to Correction: If you find that your personal information is incorrect, you have the right to request that we correct it. You can correct it by yourself through the relevant functions of the service platform, or contact customer service for assistance.
- Right to Deletion: Under the circumstances specified by laws and regulations, you can request us to delete your personal information, for example, when your information is no longer necessary for providing services, or you withdraw your consent, etc. You can submit a deletion application through customer service channels.
- Right to Withdraw Consent: You can withdraw your consent to our collection and use of your personal information at any time, but this may affect your use of some service functions. After withdrawing consent, we will no longer continue to collect and use your relevant information, but the information processing behaviors based on your consent before are still valid.
- Right to Cancel Account: You can apply to cancel your account through the relevant procedures of the service platform. After the account is canceled, we will delete or anonymize your personal information in accordance with relevant regulations, unless otherwise specified by laws and regulations.
VI. Protection of Minors' InformationWe attach great importance to the protection of minors' information. If you are a minor under the age of 18, you should obtain the consent of your guardian in advance before using our services. We will not take the initiative to collect additional personal information from minors. If a guardian finds that a minor's information has been collected by us, he/she can contact us through customer service channels (email customer@ourdogstore.com or phone ), and we will handle it in accordance with the requirements of laws and regulations.VII. Update and Notification of the PolicyWe may revise this privacy policy according to changes in laws and regulations, business development, and technological updates. The revised policy will be 公示 on the service platform, and the date of publication will be the effective date. We will remind you to pay attention to the changes to the policy through website announcements, pop-up notifications, etc. If you continue to use our services, it means that you agree to the revised privacy policy.VIII. Dispute ResolutionIf you have any questions or objections to this privacy policy, you can contact our customer service team via email customer@ourdogstore.com or phone , and we will provide you with a reply and solution within 15 working days. If the two parties cannot resolve the dispute through negotiation, you can file a lawsuit with the people's court with jurisdiction in the location of ourdogstore.com.We are committed to protecting your privacy and personal information security, and your trust is our greatest motivation to move forward. Thank you for your understanding and support of ourdogstore!